Shipping Policy

At Bambino Bay, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed off to our shipping carrier and is on its way to your address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time for your package refers to the overall transit time after dispatch. This depends on various factors, primarily your location. Here are the estimated delivery times based on your country of residence:

🇺🇸 United States: 4-9 business days
🇨🇦 Canada: 5-10 business days
🇬🇧 United Kingdom: 5-10 business days
🇦🇺 Australia: 7-14 business days
🌍 International: 5-15 business days (varies by location)

Please note that during peak times and holidays, shipping carriers may experience delays that are beyond our control. If your product is shipped worldwide, there may be unexpected customs delays, which could extend the overall delivery time beyond the estimates provided above.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that all shipping details are accurate and complete at checkout. Incomplete or incorrect details may lead to delays in processing or order cancellation. For any address issues detected by our system, our customer support team will reach out via email to verify your details within 3 business days of your order. If we do not receive a response, we reserve the right to cancel your order.

If you notice an error in your shipping information, please email us at contact@bambinobay.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee adjustments after this timeframe.

Delayed Delivery

At Bambino Bay, we understand that timely delivery is important to you, and we strive to ship all orders as quickly as possible. However, please be aware that there may be delays due to factors beyond our control.

Unexpected delays from courier partners can occur due to severe weather conditions or transportation issues. We will work closely with the courier to ensure your package is delivered as soon as possible.

Additionally, unforeseen circumstances like product availability, address verification issues, or payment processing delays may affect your order's processing or shipment. We will notify you promptly if any issues arise that could cause a delay.

Please note that Bambino Bay is not liable for delivery delays caused by external factors, and we cannot guarantee specific delivery dates. However, we will do our best to keep you updated on your order status and assist you in resolving any issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. However, once we hand over your package to our courier partners, it is beyond our control. If your package is lost or stolen, please contact us at contact@bambinobay.com, and we will assist you.

We recommend reaching out to the courier company directly to file a claim, as they often have specific processes for lost or stolen packages. We will also contact the courier on your behalf to follow up on your claim and provide updates.

Please note that Bambino Bay is not responsible for lost or stolen packages during shipping, which falls outside our refund policy. However, we will do our best to help resolve the issue. If your package is not found or delivered, we may offer a replacement depending on the circumstances.

Shipping Policy Changes

Bambino Bay reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and using Bambino Bay products, customers indicate their acceptance of this Shipping Policy, including any future modifications.

We encourage our customers to periodically review this policy to stay informed about changes that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at contact@bambinobay.com.